Handling insurance assignments in-house can drain your time, hurt your cash flow, and add stress to your at-need cases. But having the right funeral funding partner can make all the difference.
For Rodney Pendell and his team at James A. McAlister Funerals & Cremation, partnering with Claimcheck has freed up their time and significantly improved their financials.
Keep reading to find out how Claimcheck has helped Rodney and his funeral home.
How did you first learn about Claimcheck?
We initially tried a different insurance assignment processor, but we didn’t have a great experience. The very first claim we submitted was rejected for being “too difficult.”
At that point, we were already using Passare and got invited to visit their Home Office in Abilene. While I was there, I learned about Claimcheck, and in my mind, it seemed like a much better option than processing insurance assignments in-house. We started using Claimcheck shortly after and haven’t looked back.
Was there a specific moment that made you decide it was time for a change?
I compared our average time from submitting a claim to receiving the payment to the national average, and then to Claimcheck’s. With Claimcheck, we could get paid in less than a week, so we decided to give it a try. The first claim we filed with Claimcheck got paid out in 4 days, which was incredible. Now, when a family brings in insurance, it goes straight to Claimcheck. It’s not even a question.
How has Claimcheck benefited your funeral home?
Claimcheck has been a huge benefit to our funeral home. We don’t have to worry about our accounts receivable or deal with insurance companies. All we have to do is submit paperwork, and Claimcheck will handle everything. It’s a game-changer.
Their support team has been great, too. When I call, someone answers. And even if the person who answers isn’t assigned to the case, they can still update us on the claim status and answer our questions. The customer service is fantastic.
What sets Claimcheck apart from other companies?
Claimcheck doesn’t run from a challenge. If it’s going to be a tough assignment, they just take it on. We had an especially difficult assignment, and Claimcheck did everything they could to ensure it was taken care of. And because of that, I didn’t have to waste time dealing with the insurance company.
If you were to recommend Claimcheck to another funeral home, what would you say?
I’d tell them, “If you want to forget about the troubles of insurance assignments and get paid quickly, go with Claimcheck.”
Want to see the difference Claimcheck can make in your funeral home?
Fill out the form below to get a demo!